1. Exercising the Right of Withdrawal

In accordance with the Consumer Rights Protection Law of the Republic of Latvia and applicable EU legislation, a consumer has the right to withdraw from a distance contract within 14 calendar days from the day of receipt of the goods, without giving any reason.

To exercise the right of withdrawal, the consumer must inform SIA “CEPLIS V.S.” of the decision to withdraw from the contract within 14 days by sending a free-form notice to: cepliskrasnis@gmail.com.

2. Return of Goods

After notifying the withdrawal, the consumer must return the goods to SIA “CEPLIS V.S.” no later than 14 days from the date of submitting the withdrawal notice.

The consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

3. Condition of the Goods and Packaging

Returned goods must be:

• complete (including all accessories and components);

• free from damage exceeding what is necessary for inspection;

• preferably returned in the original packaging.

The absence of original packaging alone does not deprive the consumer of the right of withdrawal. However, SIA “CEPLIS V.S.” reserves the right to reduce the refund amount if the lack or damage of packaging results in a loss of value, impairs safe transportation, or prevents resale of the goods as new.

If the goods show signs of use, mechanical damage, contamination or incomplete комплектation, SIA “CEPLIS V.S.” is entitled to reduce the refundable amount in proportion to the diminished value of the goods.

4. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply in cases provided for by law, including but not limited to:

• goods made to the consumer’s specifications or clearly personalised;

• goods which, after delivery, have been inseparably mixed with other items;

• goods that have been used to an extent exceeding what is necessary to test their nature, characteristics and functioning.

5. Return Costs

The direct costs of returning the goods shall be borne by the consumer, unless otherwise agreed or required by mandatory law.

6. Refund

The refund shall be made within 14 days from the date on which SIA “CEPLIS V.S.” receives the returned goods or proof that the goods have been sent back, whichever occurs first.

SIA “CEPLIS V.S.” has the right to withhold the refund until the goods are received or evidence of their return is provided.

The refund shall be made using the same means of payment as used for the initial transaction, unless otherwise agreed.

7. Responsibility for the Goods

Until the goods are returned to SIA “CEPLIS V.S.”, the consumer is responsible for ensuring proper handling, storage and suitable packaging of the goods for return transport.